Refund policy
RETURNS & REFUNDS POLICY
1. Intro
We want you to feel confident shopping with us.
If you’re not 100% satisfied with your purchase, we’re here to help with easy returns and refunds.
2. What Products Can Be Returned
To be eligible for a return, your item must be in the same condition that you received it and must not be part of a wholesale or group order. You’ll also need the receipt or proof of purchase.
Digital downloads are not eligible for returns.
3. Return Timeframe
Returns are accepted within 30 days of delivery.
4. Item Condition Requirements
To qualify for a return, items must:
Be in the same condition that you received it in.
5. Wholesale & Group Orders
Wholesale purchases and group orders are final sale and are not eligible for return, refund, or exchange unless the items arrive damaged or incorrect.
6. How to Start a Return
To begin a return, either contact us at support@holywordpress.com with the following:
Your order number
Reason for return
Photos of the item, if it arrived damaged or incorrect
Once approved, we’ll send return instructions and the return address.
Alternatively, visit https://account.holywordpress.com and you can request a return from your account.
7. Return Shipping Costs
Customers are responsible for return shipping unless the item is damaged or incorrect.
If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
8. Refunds & Exchanges
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
9. Contact Information
For any questions about returns or exchanges, contact us at:
Business hours: Monday to Friday, 09:00–17:00 PST.
We usually respond within a few hours.